Sales and Customer Relationship Management Certificate

We are a global college, therefore, all our courses are online courses.

The Sales and Customer Relationship Management course is a training course for sales and servicing representatives to help them prepare their sales targets, understand customer profiling and market segmentation and to improve their success in closing a sale. The course is focused on the skills needed to achieve these objectives in addition to focusing on the Customer Service relationship for organic growth opportunities.

This course develops the “Sales and Customer Relationship” approach in service and supports employees that are responsible for nurturing and growing their market base. This course helps the candidates in their personal character and behaviour by defining their Personal Brand.

The Aim of This Course

The aim of this course is to:

• Develop participants understanding and awareness of the importance of sales and servicing in the industry;
• Equip participants with the necessary skills to become more effective when dealing with customers through improving their personal selling and sales planning techniques,
• To provide the participants with a range of skills in order to meet customer service and sales needs,
• To deliver great customer service while growing market share and
• To define their personal role as sales or service professionals.

Course Duration

Online Part Time - 2 weeks

Online Full Time - 4 days

Recommended study time:

Part Time Studies - 3 to 4 hours a week

Full Time Studies - 12 to 16 hours a week

Course Structure

Study Plan and Assessment - Each week you will be sent an email notifying you of your Study Plan and Assessment program. You will then access your e-campus to complete your studies.

Downloadable PDF Course Notes - A soft copy of your full course module in a PDF format will be available on your e-Campus for you to download. We do not offer video tutorials.

Weekly Online Exams - 2 exams

Learner Support

Personal e-Tutor - all communication done via email.

Past Exam Papers.

Study Tips for Exams.

Our E-Campus Offers

Course E-Campus - this is where you will access your course notes and complete all your exams online.

On Successful Completion of your Course

On successfully passing your Certificate course you will be sent an e-Certificate via email.

Unfortunately we don't offer printed certificates.

Course Objective

With the successful completion of this course you will be able to:

• Secure a position in the Sales or Service industry
• Be eligible for advancement within your company
• Be confident that you are professionally trained and equipped for the Sale and Service industry

Why study with ShippingCollege?

• Flexibility of online studying using our e-campus program
• Personal e-Tutors that understand and listen to their students
• Practical and easy to understand course content
• Professional experts with 20+ years' experience in this particular industry