Operations Management (Ops) - Free Online Course With Diploma Alison Free Online Learning

This diploma course explains the role of an operations manager and breaks down the key decision-making skills that define the job. We show you how to ensure the smooth running of your business operation as you coordinate the daily creation and delivery of goods or services to its customers. We know that ‘professionals talk about logistics’ so sign up for this course to hone your management abilities and take the next step in your career.

This Free Online Course Includes:

• 6-10 Hours of Learning
• CPD Accreditation
• Final Assessment

Alison Certificates

All Alison courses are free to enrol study and complete. To successfully complete this Diploma course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Diploma course, you have the option to acquire an official Diploma, which is a great way to share your achievement with the world.

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Every organization has an operations function, whether or not it is officially called ‘operations’. Most organizations produce goods or services and ‘operations management’ includes all the activities required to create and deliver them to customers or clients. This diploma course provides a clear and practical understanding of the central principles, practices and standards of operations management.

We begin by defining the role of an operations manager and identifying the key skills required to work as one. We then outline the historical development of operations management as a discipline and discuss its focus on decision-making. This course lays out the key aspects of operations management, including the roles of quality and supply chain management. We also explore strategies for managing production systems and overall equipment effectiveness.

This diploma course teaches you everything you need to know to understand and take on the role of a professional operations manager. We explain the important operations management responsibilities and decision-making skills you need to handle employees and the day-to-day running of your organization. You need to be able to handle people and logistics to perform as an operations manager so sign up to acquire a valuable new skill that can launch the next stage of your career.

Module 1

Introduction to Operations Management

This module is designed to introduce the learner to the fundamental role of operations management. The module begins by defining the role of operations within an organisation and outlining the key skills and responsibilities of the operations manager. The module then moves on to explain the historical development of operations management and the three major phases of change, namely, craft manufacturing, mass production and the modern period. Lastly, the module also covers process management.

Module 2

Operations Management and Decision-Making

This module is designed to introduce the learner to the fundamental role of decision-making in operations management. The module will begin by defining the role of decision-making in operations management and will then explore the nine types of operations management decisions (i.e. inventory, capacity, quality, scheduling, process, technology, location, layout and supply chain). The module also covers how to develop the operations strategy using Hayes and Wheelwrights four-stage model.

Module 3

Managing Overall Equipment Effectiveness (OEE)

This module is designed to introduce the learner to the fundamental role of managing Overall Equipment Effectiveness (OEE) in operations management. The module begins by defining what OEE is and how to calculate OEE using a formula. Each component of the OEE formula is also explained. The module then outlines how Total Effective Equipment Performance (TEEP) can be used to measure how efficient an organisation's OEE is. The module then explains the Six Big Losses model and how to minimise losses.

Module 4

Diploma in Operations Management - First Assessment

This interim assessment is based on the first three modules of the Diploma in Operations Management course. If the learner does not achieve the required result after the first attempt, then the learner can re-take the assessment until a successful outcome of 80% or more is achieved.

Module 5

Quality Management

This module is designed to introduce the learner to the fundamental role of managing quality management from an operations management perspective. The module begins by highlighting the importance of quality management as a competitive advantage. The module then presents the two main approaches to quality management and highlights the importance of Total Quality Management (TQM). The module also examines the four key types of quality costs and explains how to apply TQM practices in operations.

Module 6

Supply Chain Management

This module is designed to introduce the learner to the fundamental role of managing the supply chain from an operations management perspective. The module begins by highlighting the importance of supply chain management as a competitive advantage. The module then moves on to highlight how the bullwhip effect occurs within the supply chain, including the four main causes, as well as guidelines on how to combat the bullwhip effect. Lastly, productivity and competitiveness are also covered.

Module 7

Managing Lean Production Systems

This module is designed to introduce the learner to managing lean and JIT production systems. The module begins by highlighting the origins of lean production and its focus on reducing muda (wastes), mura (unevenness) and muri (overburden). The module then moves on to introduce the Plan-Do-Check-Act (PDCA) cycle and highlights some of the key techniques of the lean production approach such as kanban systems and the use of a heijunka box. Lastly, the four key inventory methods are also covered.

Module 8

Diploma in Operations Management - Second Assessment

This interim assessment is based on modules 4, 5 and 6 of the Diploma in Operations Management course. If the learner does not achieve the required result after the first attempt, then the learner can re-take the assessment until a successful outcome of 80% or more is achieved.

Module 9

Course assessment

What You Will Learn In This Free Course

• Define the role of operations management in decision-making.
• Outline the historical development of operations management.
• Explain the ‘input/output’ transformation model.
• Describe the four stages of Hayes and Wheelwright’s ‘Four.
• Stages of Operations Contribution’.
• Calculate ‘overall equipment effectiveness’ (OEE).
• Compare the two key types of quality management approaches.
• Highlight the four major types of quality costs.
• Identify the main causes of the ‘bullwhip effect’ (or ‘Forrester effect) in the supply chain and explain how to combat it.
• Unpack the purpose of the ‘lean production’ philosophy.
• Break down the purpose of ‘kanban systems’ and ‘heijunka boxes’.
• Discuss the four types of inventory management techniques.

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