Customer Service (Free Online Course With Diploma)
Online USA
DURATION
6 up to 10 Hours
LANGUAGES
English
PACE
Full time, Part time
APPLICATION DEADLINE
Request application deadline
EARLIEST START DATE
Request the earliest start date
TUITION FEES
Request tuition fees
STUDY FORMAT
Distance Learning
* free course
Introduction
This course explores the customer service skills fundamental to any successful business venture. You need to master communicating and collaborating effectively with your customers to turn one-time visitors into life-long patrons. People remember how they were treated by a business more sharply than they recall products so customer service can make or break an organization. Sign up to add this valuable skill to your professional portfolio.
This Free Online Course Includes:
- 6-10 Hours of Learning
- CPD Accreditation
- Final Assessment
Alison Certificates
All Alison courses are free to enrol study and complete. To successfully complete this Diploma course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Diploma course, you have the option to acquire an official Diploma, which is a great way to share your achievement with the world.
Your Alison Diploma is:
- Ideal for sharing with potential employers
- Include it in your CV, professional social media profiles and job applications.
- An indication of your commitment to continuously learn, upskill & achieve high results.
- An incentive for you to continue empowering yourself through lifelong learning.
Alison offers 3 types of Diplomas for completed Diploma courses:
- Digital Diploma: a downloadable Diploma in PDF format immediately available to you when you complete your purchase.
- Diploma: a physical version of your officially branded and security-marked Diploma, posted to you with FREE shipping.
- Framed Diploma: a physical version of your officially branded and security-marked Diploma in a stylish frame, posted to you with FREE shipping.
Gallery
Curriculum
Do you know that there are five basic needs facing customers? This training course teaches you how to meet each one. We examine the key elements of customer service, including the ‘six essential actions of excellent customer service’ and the ‘5 Ps’ (‘people, products, policies, procedures and places’) of customer service. Businesses must provide excellent customer service to create long-term growth and this course shows you how to keep clients satisfied.
People working in the public sector and hospitality and retail industries face hundreds of customers with different personalities every day. This course delves into the specifics of customer service across these fields. We discuss the types of customers found in each, the philosophies that can guide you to success and the important role played by customer service managers
This diploma course can benefit retail staff, hospitality workers and public servants who want to become more adept at providing friendly and competent customer service. We can also help business managers, owners and entrepreneurs who want to implement effective customer service programmes in their organizations. Sign up to learn the secrets of excellent customer service and take the next step in your career.
- Module 1: Customer Service Basics
- Module 2: Providing Excellent Customer Service
- Module 3: Diploma in Customer Service - First Assessment
- Module 4: Customer Service in the Hospitality Industry
- Module 5: Customer Service in the Retail Industry
- Module 6: Customer Service in the Public Sector
- Module 7: Diploma in Customer Service - Second Assessment
- Module 8: Course Assessment
Program Outcome
What You Will Learn In This Free Course
- Apply the fundamental aspects of customer service in a business
- Advance a customer service programme from a basic to an advanced level
- Communicate and collaborate with customers efficiently
- Utilize customer feedback to continuously refine a customer service programme
- Implement a customer service programme in the public sector and hospitality or retail industry
Knowledge & Skills You Will Learn
- Customer Service
- Hospitality Management
- Hospitality
- Retail
- Food Service
- Retail Apprenticeships