Business Administration - Communication and Planning (Free Online Course With Certificate)

This free online course in Communication and Planning forms part of the broader Business Administration field and you will cover some essential communication and planning skills needed to succeed in an organisation within the office administration environment. This communications course kicks off by teaching you the importance of communication and the impact it can have on business. You will learn effective communication skills including non-verbal and verbal communication, phone etiquette, how to field calls in an office as well as how to deal with various kinds of people who might contact your place of work.

Managing time is also very important and this entails diary management and scheduling, among others. This section of the course details how the diary system works, how it can assist you in diary management and how to make appointments. It’s also important to know how to take meeting minutes as a record of the meeting, who attended it, and what was discussed and decided is critical in business. You will learn these essential skills along with the role of the meeting chairperson and their respective responsibilities. Next up in this communications and planning course concerns business travel. You will learn how to book and organize travel, how to get the necessary information in order to fulfil your travel booking duties and how to do this within a particular budget. Some other key themes covered in this free online course are how to prepare for meetings, capturing and reporting key outcomes from meetings as well as the various documentation involved in business administration.

If you want to get into the critical field of business administration or if you already are a professional in the field and want to refine your communication and planning skills, then this course comprehensively covers this and much more.

Module 1

Introduction to Business Administration

This module will introduce you to the basic equipment and skills needed to operate successfully within a business, especially in a customer-facing environment. These invaluable skills will help you see the importance of the right equipment for the right job along with the right attitude for working with people. The necessity of correct communication styles is also highlighted in this module.

Module 2

Key Business Administrative Duties

In this module, we will study key administrative duties and how to use skills to deliver a quality service. Most business administrative tasks can be made easier through the use of technology, so where applicable, we’ll look at how that works in relation to duties you may undertake. This module will also cover how to organize and arrange a business trip or accommodation.

Module 3

Course assessment

What You Will Learn In This Free Course

• Define the role of a business administrator and their duties in any company or organization
• Describe different methods of good communication in a business
• Explain phone etiquette in a professional business environment
• Discuss different methods of effective communication and body language
• Explain what a diary system is and what it is used for
• Discuss how to use a diary system
• Describe the task of taking minutes at meetings
• Discuss how to take minutes and what to do after the meeting
• Explain the purpose of confirming a brief and budget for business travel or accommodation
• Describe the sources of information and facilities available to make business travel or accommodation arrangements
• Explain the arrangements and actions required for planning and organizing meetings

Complete This CPD Accredited Course & Get Your Certificate!

Certify Your Skills

A CPD-accredited Alison Diploma/Certificate certifies the skills you’ve learned.

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Careers related to this course:

• Administrative Manager